SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of primefindsspotlight.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of primefindsspotlight.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this adjustable foldable phone stand for a few weeks now, and it's become an indispensable of my daily life. Whether I'm working from home or out and about, the portability is unmatched, it folds up so compactly that it fits in any bag without taking up much space. adjustability allows me to use it with both my smartphone and tablet effortlessly, making tasks like cooking while following recipes online a breeze. It's also incredibly sturdy, even when I have my larger tablet on it, there's no wobbling or slipping. One of the best features is how it keeps my screen at eye level during long Zoom meetings or video calls, which has significantly reduced neck strain for me. Overall, this little gadget has greatly improved my productivity and comfort throughout the day.
this stand is brilliant! it holds my phone perfectly, whether I'm watching videos or on a video call. plus, it's super easy to fold and carry around 📱
recommend 👍
ok, does the job
This stand has been a fantastic addition to my daily routine. It's incredibly sturdy and holds both my phone and tablet securely, no matter the angle. The foldable design is genius, I can easily slip it into my bag when I'm on the go Whether I'm attending virtual meetings or watching videos, this stand keeps everything at eye level, reducing neck strain significantly.
😊
suprisingly stable for its size
I love how adjustable this stand is. It fits both my phone and tablet with ease. Makes cooking while following recipes online so much simpler!
Absolutely love this!
fantastic