SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of primefindsspotlight.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of primefindsspotlight.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely thrilled with this purchase! The chunky beads on the bracelet add a unique punk vibe that complements my style perfectly. It's definitely an attention grabber and I've received so many compliments from friends. Plus, it's super comfortable to wear - doesn't feel heavy or irritating on the wrist at all. Highly recommend for anyone looking to spice up their accessory game!
Absolutely love this punk-inspired piece! The chunky beads add an extra oomph to my outfits. Definitely recommend.
Wow, just wow! This beaded bracelet is everything I was hoping for and more. Its aesthetic gives it an edge while still maintaining a certain elegance that makes it versatile enough for both casual outings and formal events. Not only does it look amazing, but its quality is top-notch too – sturdy yet lightweight, making it ideal for daily wear.
I can't get enough of this bracelet! Its bold design adds the perfect edge to any look while still being incredibly wearable.
👍
Who knew one accessory could elevate your style game so much? Super pleased with its quality and design ✨
I've been searching for something like this for ages - it's funky, eye-catching but not gaudy at all. Perfect balance indeed!
I can’t get over how much I love this bracelet! 😍 From its bold beadwork to its punk undertones, every detail screams individuality and flair. What’s even better is how surprisingly durable it is despite its delicate appearance - no signs of fading or chipping after several uses which speaks volumes about its craftsmanship.
It's okay