SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of primefindsspotlight.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of primefindsspotlight.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recently, I made a delightful purchase for my little fur baby - an absolutely charming Hawaiian shirt that has been nothing short of being a hit! The fit is just impeccable; it's neither too tight to restrict his nor too loose to slip off. It sits comfortably on him, ensuring he can frolic around with ease and comfort. One of the standout features of this product is the fabric quality. It feels incredibly soft against his skin, which I believe to his overall comfort while wearing it. Moreover, despite its snug fit, the material remains breathable enough to ensure he doesn't overheat or feel uncomfortable during those hot summer days when we're out in the park or simply lounging at home. The design element certainly cannot be overlooked! The tropical theme radiates vibrancy through its cute and colorful patterns. There's something about seeing your pet dressed up that brings immense joy, and this shirt amplifies that feeling tenfold. When we venture out for our daily walks in the park adorned in this lovely attire, not only does my fur baby seem happier but it also manages to capture attention from fellow dog parents who have showered us with countless compliments on how stylish he looks! It’s clear that this Hawaiian shirt isn’t just another piece of clothing; rather it contributes significantly towards enhancing my pet’s charm and appeal while also prioritizing their comfort above all else. Based on my experience so far, I would highly recommend anyone looking for quality clothing items for their pets consider purchasing this product! This adorable Hawaiian shirt truly delivers what it promises – style combined with comfort for your furry friend 🐶🌺
Oh my goodness, what a delightful find this was! This darling t-shirt has turned our grumpy old bulldog into a spirited island hound. Not only does it look fantastic with its bright colors and playful pattern, but the material also seems durable yet gentle enough not to irritate his sensitive skin which is quite rare to find these days. We are absolutely thrilled with our purchase - totally worth every penny!
What a delightful little shirt! It's just as vibrant in person, and my dog seems to love wearing it. The material is soft and breathable - perfect for summer.
This breezy doggie tee takes cuteness overload to another level! 😍 The tropical print is perfect for summer outings while maintaining comfort thanks to its lightweight fabric that doesn't cause overheating—a major plus point as we live in an area where summers can get pretty intense. And talk about durability—despite several washes (thanks to some unexpected mud baths), the colors remain as vivid as ever without any shrinkage issues at all! All things considered: top-notch quality coupled with undeniable style...what more could you ask for? A definite 5-star rating from us!
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The fit is true to size, material feels nice against the skin & doesn’t irritate my pet’s sensitive skin at all—a winner in every sense!
A fantastic purchase! The design is fun and colorful, perfect for bringing out your dog's personality during those hot summer days.
👍