SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of primefindsspotlight.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of primefindsspotlight.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm totally in love with this mini fan! It provides such strong cooling relief and is perfect for use on the move. The flexibility to wear it around my neck or waist makes it even more versatile. A brilliant invention indeed!
I am completely enamored by this portable fan! Its robust cooling power is perfect for those constantly on-the-go like myself, offering much-needed relief from scorching temperatures wherever I am. The option to wear it around my neck or waist enhances its functionality further – making it not just practical but also stylish in a way! With an outstanding battery capacity that lasts impressively long and swift USB charging feature, staying cool has never been easier or more accessible anytime and anywhere. Not only does this remarkable creation keep me refreshed throughout the day but also adds convenience to daily living with its portability and flexibility.
Perfect for on-the-go use, this mini fan offers powerful cooling relief. I love that I can wear it around my neck or waist!
The portable of this product makes it perfect for outdoor activities. It has an excellent battery capacity and charges quickly with its USB feature.
Completely enamored by this portable fan! It delivers robust cooling relief which is great when constantly on the go. The option to wear it either around your neck or waist enhances its functionality further. Coupled with an outstanding battery capacity and swift USB charging feature, staying cool has never been easier - truly a remarkable creation!
An excellent device that offers hands-free operation - practical and useful!
Keeps me cool and comfortable all day!
The portability of this product really shines when you're out enjoying outdoor activities. Its excellent battery capacity ensures that you stay cool for hours, and the quick USB charging feature means you'll never be without your personal breeze.
The mini fan offers powerful cooling comfort that's perfect for on-the-move use. Wearing it around your neck or waist provides versatility hands-free operation - making this brilliant invention even more practical! With its excellent battery capacity and quick USB charging capability, you're guaranteed to stay cool wherever you are!
Love this fan!