SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of primefindsspotlight.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of primefindsspotlight.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
💖 I absolutely love this set! It's truly a fantastic combination. The straw hat that comes with it is just the right size - not too large and floppy, but big enough to provide excellent sun protection. It covers my face perfectly from the harsh rays of the sun, making it an ideal accessory for those hot summer days or any outdoor activities where you need some shade. The quality of the straw used in crafting this hat is top-notch, adding to its charm while also ensuring durability. Its design is stylish yet functional, making it easy to pair with any outfit without compromising on utility. Moving on to the handbag - it's so roomy and sturdy! This makes it perfect for carrying all your beach essentials like sunscreen, towels, sunglasses and even a good book. You can fit in everything you need without worrying about running out of space or damaging the bag. But don't think that its use is limited only to beach outings! Its versatile design means you can use it as your go-to bag for casual day outs as well – be it shopping trips or picnics in parks. Made from high-quality material, this handbag guarantees longevity while maintaining its aesthetic appeal.👜👒
got this combo for my wife, she's happy with it. says the hat fits perfectly and keeps her cool in the sun looking stylish. handbag holds all her stuff without any issues and has that summery vibe to it.
I'm absolutely thrilled with my new straw hat & bag set! They're both made of high-quality materials which are durable. Ideal for summer outings! Plus they add an elegant touch to alny outfit. Truly a worthwhile purchase 😊
💖Absolutely in love
So thrilled with my straw duo purchase! Both items are crafted from high-quality materials. Truly worth every penny! 😊
practical and fashionable
The set is just perfect for beach days. Hat provides great sun cover, and the bag fits all essentials!
good quality
This set screams summer vibes! Lightweight, durable, and stylish.
Bought these on impulse... no regrets though! Both pieces are well-made 🌞
really beautiful
Superb
comfortable, functional, stylish... totally recommended 👍